Terms and Conditions

1. Acceptance of these terms

These Terms and Conditions govern your use of the Rivo app and website, operated by NoveXa. By creating an account, joining the waitlist or using the service, you agree to these terms. If you do not agree, please do not use Rivo.

2. Accounts and eligibility

You must meet the minimum age required by applicable law and the relevant app store's terms in your region to use Rivo; the specific age threshold will be stated in the final version of these terms. You are responsible for the accuracy of the information in your account, for keeping your credentials confidential, and for activity that occurs under your account.

3. Memberships and billing

Rivo offers a free plan and paid memberships (Rivo Plus and Rivo Pro). Paid plans renew automatically until cancelled and are billed through your app store account. Prices shown before launch are indicative and will be confirmed at launch; applicable taxes may be added. You can cancel at any time through your app store subscription settings, and your plan remains active until the end of the current billing period. Refunds are handled according to the applicable app store's policies.

If you downgrade, features and pet-profile limits of the lower plan apply from the start of the next billing period.

4. Marketplace purchases

The Rivo Marketplace lets you purchase products from independent partner businesses. Partners are responsible for their product listings, availability, pricing accuracy and fulfilment. Payment is handled by established third-party payment providers. Delivery times are estimates. Returns and product issues are governed by the relevant partner's policy and applicable consumer law; we will assist in facilitating resolution where we reasonably can.

5. RivoCare AI and pet-care content

RivoCare AI and all care, nutrition, exercise and training content in Rivo provide general educational information and do not replace advice, diagnosis, or treatment from a licensed veterinarian. They do not constitute veterinary advice. Always consult a veterinarian about your pet's health, and seek immediate professional help in an emergency.

6. Community and acceptable use

You retain ownership of the content you post and grant us the licence needed to display it within the service. You agree not to post unlawful, harmful, misleading or abusive content, not to harass other users, and not to misuse the platform (including scraping, reverse engineering or interfering with its operation). We may remove content or suspend accounts that violate these rules.

7. Intellectual property

Rivo, the Rivo logo and the app's design and software are the property of NoveXa and its licensors. These terms do not grant you any rights in them except the limited right to use the service as intended.

8. Disclaimers and limitation of liability

Rivo is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim warranties of any kind and are not liable for indirect, incidental or consequential damages arising from your use of the service. Nothing in these terms limits liability that cannot be limited under applicable law, or affects statutory consumer rights.

9. Changes, suspension and termination

We may update the service and these terms as Rivo evolves; material changes will be communicated in advance where practical. You may stop using Rivo and delete your account at any time. We may suspend or terminate accounts that breach these terms.

10. Governing law and contact

These terms will be governed by the laws of the jurisdiction in which NoveXa is established, to be specified in the final version of these terms. Questions can be directed to hello@rivopet.com.