Privacy Policy

1. Who we are

Rivo is a pet-care platform operated by NoveXa ("we", "us"), which acts as the data controller for the information described here. This policy explains what the Rivo app, website and waitlist collect, how it is used, and the choices available to you. Registered company details will be listed in the final version of this policy; until then, reach us at hello@rivopet.com.

2. Information we collect

Account information you provide, such as your name, email address and country; pet profile information you add, such as species, breed, age, weight and health notes; content you create, such as community posts, messages and photos; and waitlist information submitted through this website (name, email, country, pet details and plan interest).

Information collected automatically when you use the app, such as device information, app activity, and - if you enable Walk Mode - location data used to record walk routes. Location access is optional and controlled through your device settings.

3. How we use information

To provide and personalize Rivo's features (for example, tailoring insights, reminders, training suggestions and marketplace recommendations to your pet); to operate the waitlist and notify you about launch; to process marketplace orders through our payment and delivery providers; to keep the platform safe; and - only with your consent - to send marketing updates you can opt out of at any time.

4. How information is shared

We do not sell your personal information. Information is shared only with service providers who help operate Rivo (such as hosting, form processing, payment processing and delivery partners), with marketplace partners to the extent needed to fulfil an order you place, and where required by law. Some providers may process information in countries other than yours; the final version of this policy will describe those transfers and their safeguards.

5. RivoCare AI

Questions you ask RivoCare AI, together with relevant pet profile details, are processed to generate educational responses. RivoCare AI provides general educational information and does not replace advice, diagnosis, or treatment from a licensed veterinarian.

6. Your choices and rights

You can access, correct or delete your information (including full account deletion), control what your community profile shares, manage location and notification permissions in your device settings, and unsubscribe from marketing at any time. Requests can be sent to hello@rivopet.com. Depending on your jurisdiction you may have additional rights, and you may also lodge a complaint with your local data-protection authority.

7. Cookies and storage on this website

This website sets no advertising or third-party tracking cookies. It uses strictly functional browser storage: your cookie-preference choice and a device-local check that prevents duplicate waitlist signups. No analytics currently run on this site; if privacy-conscious analytics are added, they will remain disabled unless you allow them through the Cookie Preferences control in the footer, where you can also change or withdraw your choice at any time.

8. Data retention and security

We keep information for as long as needed to provide the service and meet legal obligations, then delete or anonymize it. We use technical and organizational safeguards appropriate to the nature of the data; no system is perfectly secure, and we will communicate transparently if an incident affects you.

9. Children

Rivo is intended for users who meet the minimum age required by applicable law and the app stores in their region; the specific age threshold will be stated in the final version of this policy. We do not knowingly collect personal information from children below the applicable age.

10. Changes to this policy

We will update this policy as Rivo evolves and post the revised version here with a new effective date. Material changes will be communicated through the app or by email.